Do You Have A Subscription Program?
Yes, when you sign up for our Sign up + Save subscription program you're automatically enrolled in our regular auto-ship service wherein you will receive a new order for your selected product, according to the time you select. (see example below) Plus, you'll also receive 5% Off each subscription item!
Are Kits or bundles eligible for Sign up +Save?
This service is for individual items only, not kits. Also some promotions may not be stackable with subscriptions. If you wish to order during one of our promotions, we can always adjust the subscription schedule.
What frequency options do I have for my subscription?
Initially, when you enroll to have your favorite products shipped on a subscription, initially you can choose one of the subscription frequency options shown on the website.
Please note that once your first subscription order is set up and has shipped, you can edit and update the subscription frequency specific for your needs. You are in complete control. Please make any edits the day before the subscription is scheduled to process. You may also contact customer service, we are here for you!
Once the subscription is set up - the frequency may be set to whatever frequency you would like. We can adjust for you if you are not seeing your preferred option in the system.
Once you log in, please go to Account, click the Person icon
then Select Account
You may edit in a variety of ways:
- Your next order to process
- All Upcoming orders
- Product level
- Inactive or active
If you wish to edit your order
Order Level - Upcoming Subscription Order
If you are editing on the order level, you may
- Add items to the order
- Under More Actions -you may Reschedule or Skip
- Send Now - process order now
If you wish to remove an item, you will need to do so individually. Under your Subscriptions tab.
Reschedule allows you Delay for a number or weeks Or Pick a date specific for your needs
Pick a Date - allows you to choose from the calendar
Using the arrows to adjust the month, then selec the date in the month, click Reschedule
Subscription level Editing:
Under Edit Options
You may adjust to any number of days, weeks, or months you would like.
Under More Actions
You may Reschedule or Skip
Delay for a number of weeks or pick a date, selecting from the calendar, click Reschedule.
What if I change my mind or don't need the subscription?
You can cancel, skip, or adjust your future subscription at any time. A reminder email is sent 4 days in advance of the subscription scheduled date. You may cancel, skip, or adjust the subscription processing date up to the day before the subscription charge date.
How do I make edits to my Sign up + Save account?
You may access your subscriptions and make edits once you login - select Manage Subscriptions under Account.
You may also call or email customer service up to the day before the subscription processing date, we are happy to assist in editing. We are here for you!