My order shipped via GLS, and I need to provide the carrier with more info

Vimergy does not offer package intercept or address changes. You may contact GLS to request returns, provide instructions for delivery or reach their customer service team.

To contact GLS Europe and add special instructions (such as door codes, safe-place instructions, or redirection), you must handle it through the national branch handling your delivery.

Because GLS operates as a decentralized network of regional franchises across the EU, there is no single continent-wide hotline for addressees. Use the methods below to contact them or submit your instructions:

1. Digital Redirection (Fastest Method)

If you are registered with GLS you can access many tools online:

FlexDeliveryService Email: Click the unique link in the GLS delivery email. It opens the Delivery Manager application where you can instantly select a "safe-place drop-off" or alternative address.
SMS Responses: In some countries (like France), you can submit delivery instructions by replying directly to the official GLS text message.
National Tracking Portals: Enter your parcel tracking number on your country’s tracking site (e.g., GLS Germany or GLS Spain). If active, you can issue a digital drop-off permission form.

2. Contact the Local Depot or National Customer Service

If the online portal does not allow changes, you must reach out to the customer care team assigned to your specific postal code.

Find Local Contacts: Go to the global GLS Contact Portal, select your country, and use the provided web form.
Call or Email Direct: To bypass central queues, use your country's national recipient hotline. For example:
- Czech Republic: Email info@gls-czech.com with your tracking number, original address, and updated instructions.
- France: Call recipient customer service at 09 74 910 910 .
- Italy: Call the freephone centralized care at 800 184 726 .
- Spain / Local Depot Finder: Use the GLS Postal Code Finder to pull up the exact phone number and email address for the regional franchise agency holding your package.