Where Is My Order?

We will update your order with the tracking information right when it is shipped. Usually, it can take up to 12 hours before the tracking results are live. If your order has been delivered but you can't find it, please be sure to check your mailbox or with your neighbors. Since most of the packages are small, they aren't always left on the front porch, and sometimes just put in the mailbox. If you don't see it in either place, and have checked with your neighbors and the people in your house (or reception if in a building), please leave a note for your mail carrier and let them know it was scanned as delivered but never arrived. They will usually be able to track it and find it for you. 

If ordering during the holiday seasons like Black Friday or Christmas, it's not uncommon for all shipping carriers including FedEx and USPS to experience delays. Thank you for your patience.  

If for some reason you still haven't received your order, please contact us within 7 business days so we can look into it for you. After that time period, we are no longer responsible for the order and will be unable to process a refund if you didn't receive it. You can reach customer service at help@vimergy.com